Job Description

Job Description

Location: Remote – United States

Reports To: Chief Operating Officer (COO)

HBox is a fast-growing healthcare technology company partnering with outpatient physician practices across the United States to improve patient care through innovative virtual care solutions and technology-enabled services. We help providers streamline operations, improve financial performance, and deliver exceptional patient experiences.

We are seeking an experienced  Revenue Cycle Manager to join our growing team. This is a highly visible, customer-facing role responsible for partnering with physician practices and internal teams to optimize revenue cycle performance, resolve complex reimbursement challenges, and drive operational excellence.

If you are passionate about healthcare revenue cycle management, enjoy solving complex problems, and thrive in a collaborative environment, we’d love to hear from you.

The Revenue Cycle Manager serves as the primary revenue cycle expert for assigned physician practices, working closely with clinic leadership, billing teams, and internal stakeholders to ensure efficient billing operations, timely reimbursement, and outstanding customer service.

This role requires a strong understanding of physician practice revenue cycle operations, payer policies, coding, reimbursement methodologies, denial management, and healthcare billing best practices. The ideal candidate is an excellent communicator who can build trusted relationships while driving operational improvements and delivering measurable results.

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• Serve as the primary revenue cycle contact for assigned physician practices.
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• Review billing performance, reimbursement trends, denial patterns, claim status, and accounts receivable.
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• Partner with clinic administrators and billing teams to identify and resolve revenue cycle challenges.
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• Conduct regular operational review meetings with customers to discuss billing performance and improvement opportunities.
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• Provide proactive recommendations that improve reimbursement and operational efficiency.
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• Collaborate with internal billing, coding, and operations teams to ensure timely and accurate revenue cycle execution.
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• Monitor billing workflows and identify opportunities to improve billing accuracy and productivity.
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• Assist in resolving complex claim submission, reimbursement, payment posting, and billing inquiries.
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• Coordinate resolution of high-priority operational issues and customer escalations.
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• Analyze payer policies, reimbursement methodologies, and billing requirements.
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• Support resolution of insurance eligibility issues, payer edits, documentation requirements, and reimbursement challenges.
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• Assist with denial management, appeals, and payer communications.
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• Maintain current knowledge of Medicare, Medicaid, and commercial insurance billing requirements.
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• Provide operational guidance related to CPT, ICD-10, HCPCS codes, modifiers, and billing best practices.
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• Collaborate with coding resources to resolve reimbursement-related questions.
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• Promote compliance with payer policies, regulatory requirements, and industry best practices.
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• Build trusted relationships with physicians, practice administrators, and clinic billing personnel.
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• Deliver exceptional customer service through proactive communication and timely issue resolution.
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• Partner with internal customer-facing teams to ensure a consistent and positive client experience.
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• Serve as a trusted advisor for revenue cycle operational matters.
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• Analyze operational and financial performance metrics.
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• Develop reports highlighting billing performance, denial trends, collections, and revenue cycle opportunities.
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• Recommend workflow enhancements that improve billing accuracy, customer satisfaction, and operational efficiency.
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• Participate in strategic initiatives that support organizational growth and operational excellence.
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We’re looking for a seasoned Revenue Cycle professional who enjoys solving complex reimbursement challenges and building trusted relationships with physician practices.

The ideal candidate is equally comfortable discussing payer policies with clinic billing teams, analyzing revenue cycle performance, and partnering with internal teams to improve operational efficiency. This individual takes ownership, communicates effectively, and brings a proactive, solution-oriented approach to every challenge.

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• Bachelor’s degree in Healthcare Administration, Business, Finance, or a related field, or equivalent professional experience.
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• Minimum of 7 years of experience in U.S. physician practice revenue cycle management.
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• Strong knowledge of outpatient physician billing and reimbursement.
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• Experience with Medicare, Medicaid, and commercial insurance billing.
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• Thorough understanding of CPT, ICD-10, HCPCS coding systems, modifiers, and payer guidelines.
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• Experience with claim submission, payment posting, denial management, appeals, and accounts receivable.
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• Experience using electronic health records (EHR), practice management systems, and healthcare billing software.
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• Strong analytical, organizational, and problem-solving skills.
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• Excellent verbal, written, and presentation skills.
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• Ability to build relationships with physicians, practice administrators, and healthcare professionals.
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• Ability to work independently while managing multiple priorities in a remote environment.
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• Experience supporting multi-specialty outpatient physician practices.
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• Experience working with healthcare technology companies, physician groups, management services organizations (MSOs), or revenue cycle organizations.
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• Knowledge of revenue cycle analytics and operational performance metrics.
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• Experience leading cross-functional initiatives and process improvement efforts.
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At HBox, you’ll have the opportunity to make a meaningful impact while helping physician practices improve both patient care and financial performance.

You’ll work alongside an experienced leadership team in a collaborative, entrepreneurial environment where your expertise will directly influence operational strategy, customer success, and company growth.

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• If you’re looking for an opportunity to build, lead, and make a difference in a fast-growing healthcare technology company, we’d love to hear from you.
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